This is about
- finding out what’s going on at the frontline
- showing that you care, and
- taking responsibility for empowering your guys to do well.
- promoting whinging
- lip service, or
- micro managing.
The challenge is, once you ask the question, what are you going to do about the answer. You might find that you need to support the person more, provide them with extra resources or offer training. Sound like hard work?
Consider the alternative. Don’t ask the question. Let the staff member underperform. Leave them feeling undervalued. Let them struggle. Nothing surer than they will become disengaged.
Be courageous – ask the question today!