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I bet you have heard someone at some time in your organisation say “it’s not my job”. What they are really saying is “I am not prepared to take responsibility for that”. If too many people take that line, no one is taking responsibility for anything and drama unfolds. It is the job of a …

First of all, we all do it. Some of us do anything to avoid conflict. Some of us want to be friends with everyone. No one really enjoys delivering words that might cause upset or worry. Second, as a leader, there is no escaping the need, from time to time, to say what needs to …