“What can I do to help you do your job?” This is about finding out what’s going on at the frontline showing that you care, and taking responsibility for empowering your guys to do well. This is not about promoting whinging lip service, or micro managing. The challenge is, once you ask the question, what …
I heard this saying years ago. “You can’t manage it if you can’t measure it.” Fundamentally I took it to mean you need to monitor important things so you can tell if actual performance matches expected performance. Most people would agree that we should measure things like sales, safety and quality, but there are other …
I often get asked about good books to read about business, management and leadership. High on my list is ‘Good to Great’* by Jim Collins. In this modern classic Collins claims that ‘good is the enemy of great.’ He covers the things that some companies do to make the leap from being good to being …