Driving change is one of the most important responsibilities of a leader. Yet, in my view, most organisations do change really poorly. Many are confronted by and even scared of change, and as a result fail to plan and implement it well. The result is, well, failed changed and the cynicism and mistrust that follows. …
I love IKEA. I don’t like shopping, but I love IKEA. For me, the most attractive thing about the Swedish furniture and home accessories chain is its focus on simplicity. I did a presentation today to the Managers and Supervisor’s of IKEA’s Customer Support Centre at its national HQ in Tempe, Sydney. I arrived …