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Monthly Archive for: ‘April, 2017’
IKEA’s approach to measuring performance

  I love IKEA. I don’t like shopping, but I love IKEA. For me, the most attractive thing about the Swedish furniture and home accessories chain is its focus on simplicity. I did a presentation today to the Managers and Supervisor’s of IKEA’s Customer Support Centre at its national HQ in Tempe, Sydney. I arrived …